Return Policy and our 100% Guarantee

Triple i is proud of its 36-year relationship history with physicians, health care providers (HCPs) and medical offices.  We are proud to offer the finest quality prescription pad on the market and as such, we offer a 100% satisfaction guarantee.  Please inspect your order within 48 hours of delivery. If you are not satisfied with your order for any reason, just contact us within 48 hours and we will reprint your pads or forms at no additional cost to you. We will issue a prepaid return shipping label to return the unused pads or forms. You agree that if the pads or forms are not returned within 15 days of receipt of your replacement order the replacement order will be charged to the credit card on file or billed to you.

If you notify us of any issues after 48 hours and within 30 days of your delivery you are still protected by our standard return policy. If your products were printed incorrectly but you deem them usable you may qualify for a 25% refund if we have made an error in production and you choose to keep the product. If we determine we have made an error in production and you do not wish to keep the product with a 25% refund, then your order will be reprinted at no cost to you. We will issue a prepaid return shipping label to return the unused pads. You agree that if the pads or forms are not returned within 15 days of receipt of your replacement order the replacement order will be charged to the credit card on file or billed to you.

          The following will not be considered a production error:

                      Orders that match a proof that has been approved by the customer.

                      Online orders.

                      Errors that are related to customer supplied order forms that are illegible, misspelled or have incorrect punctuation.

                      Orders that are cancelled after production has begun.

                      Orders that were refused at time of shipment or are deemed undeliverable by our preferred carrier due to incorrect shipping information provided by you.



All Prescription pads and forms are customized. Therefor no returns or exchanges can be made for products that meet our specifications and do not contain any errors made by us in production. No orders will be refunded or reprinted if you do not contact us within 30 days of delivery. Please be sure to inspect your order upon delivery.

Triple i guarantees that our security prescription products meet or exceed your state's Board of Pharmacy regulations and laws regarding prescription pad formats, and that our Tamper-Resistant product has been approved for Federal use in writing Medicaid prescriptions.

Fraud prevention Guarantee 

If our prescription pads are involved in a case of prescription fraud under your DEA and State License numbers, we will provide new pads free of charge with your updated information.  Also, if our preferred shipper loses or damages your order, we will reprint your order free of charge.